The products shown are adapted to the season. As a rule, the range is updated six times a year. Fleurop therefore cannot always guarantee that the flowers or plants pictured will be available at every Fleurop partner florist in Switzerland at all times. A Fleurop product may therefore differ slightly from the image. However, every Fleurop product is individually arranged locally using fresh flowers and will correspond as closely as possible to the pictured shape and colours.

The bouquet at the minimum price is proportionally smaller than the Standard or Premium bouquet. The bouquet image in the online shop is adjusted accordingly so that the difference can be clearly seen.

Please contact our customer service team if you have a special request. We will be happy to check whether your floral request can be fulfilled. However, only the products displayed online can be ordered through the online shop.

In the event of significant differences, Fleurop or the florist carrying out the order will generally contact you to agree on a suitable alternative.

The minimum price for a bouquet in Switzerland and Liechtenstein is CHF 35.00. Minimum prices for orders to other countries vary depending on the destination. Please contact Fleurop customer service for further information.

Fleurop-Interflora (Switzerland) Ltd accepts the following payment methods: Twint, Mastercard, Diners Club, Visa, PostFinance Card, American Express, electronic invoice and paper invoice. A fee of CHF 2.50 is charged for a paper invoice.

A credit check is carried out after the order is placed. If the result is positive and the person placing the order lives in Switzerland, payment by invoice is possible, subject to a few exceptions such as collection from the shop or outstanding invoices.

No. The order will generally be delivered even if the invoice has not yet been paid.

Postal account details for Fleurop-Interflora (Switzerland) Ltd:

Postal account: 80-15191-6
IBAN: CH36 0900 0000 8001 5191 6
Currency: CHF
Beneficiary: Fleurop-Interflora (Switzerland) Ltd, 8602 Wangen b. Dübendorf

As soon as the payment is visible in Fleurop's account, the order will be forwarded for fulfilment. Customers are asked to send proof of payment and, if necessary, to ask their bank to make an express payment.

Please contact Fleurop immediately. Changes to or cancellation of orders that have already been forwarded may incur costs of up to the full value of the order. Changes or cancellations made up to two working days before the delivery date are generally free of charge.

Contact customer service by telephone on 0848 888 555 or, from outside Switzerland, on +41 44 751 82 82, or by email at [email protected] .

If you are not satisfied with a delivery, please contact the partner florist carrying out the order or Fleurop customer service as soon as possible, and no later than within the five-day satisfaction guarantee period. Relevant photographs enable us to review your request quickly and clarify the matter with the partner florist.

Fleurop guarantees that every order will be completed carefully, to a high standard and within the agreed timeframe. If you are nevertheless dissatisfied with the quality or service, you can contact us within five days of delivery. Fleurop will do everything possible to find a satisfactory solution. Our high quality standards are also checked through regular mystery shopping at partner florists.

A leaflet containing the “5 golden rules” is included with deliveries. It contains the most important flower care tips, the wording of the Fleurop satisfaction guarantee and the contact details of the Fleurop partner florist carrying out the order. In the event of a complaint, the recipient can therefore also contact the delivering florist directly.

Same-day delivery is generally guaranteed for orders placed by 3.00 p.m. on working days and by 1.00 p.m. on Saturdays. Delivery takes place during the normal opening hours of the florist carrying out the order. Requests such as “in the morning”, “in the afternoon” or a specific time cannot be guaranteed. Guaranteed delivery times are only available with Fleurop Express, Fleurop timed delivery and for funerals and memorial services.

As soon as the florist carrying out the order in Switzerland or abroad confirms delivery, you will receive confirmation by email. If an order cannot be delivered, customer service will contact you as soon as possible.

For deliveries in Switzerland, a notification card stating the selected delivery option will be left. If this is not possible, the Fleurop partner florist carrying out the order will keep the floral gift for two days so that it can be collected. If the recipient is absent for a longer period, the person who placed the order may be charged costs of up to the full value of the order. If a second delivery is requested, an additional service fee will be charged.

At least one of the following options must be selected for every order: delivery to a third party, such as a neighbour or reception; leaving the item outside the recipient's door; or keeping it for two days at the Fleurop partner florist carrying out the order.

If the person placing the order selects the option “may be left outside the recipient's door”, they accept the risk and responsibility in the event of theft.

Smaller places cannot always be selected directly. Try searching using the postcode. If neither the place nor the postcode is shown, an online order is unfortunately not possible. In this case, Fleurop customer service will be happy to assist you.

Many hospitals only accept bouquets. For hygiene reasons, arrangements containing soil or floral foam are often not permitted. It is important to provide complete details, such as the ward and room number. Deliveries to intensive care units are not possible. If the floral gift cannot be handed over, it will be kept for two days at the partner florist so that it can be collected.

Please provide the time of the funeral or memorial service, the location, such as the church or cemetery, the full name of the deceased and the telephone number of a family member. Funeral ribbons can only be ordered by telephone. Special delivery instructions must be entered in the comments field.

For a hotel delivery, we require the hotel's full address and telephone number, the name used for the booking and the recipient's correct name. Providing the room number is also helpful.

Fleurop offers two types of vouchers: Fleurop gift cards in credit card format and Fleurop PDF vouchers, which can be conveniently printed at home and are particularly suitable as a last-minute gift. Separate gift cards are also available for Men's Plants.

Fleurop gift cards and PDF vouchers can be redeemed online, by telephone or at a Fleurop partner florist. Men's Plants gift cards can also be redeemed online, by telephone or at any Fleurop partner florist that stocks Men's Plants.

The current balance can be checked in the online shop, at a Fleurop partner florist or by telephone through customer service.

Fleurop newsletter subscribers regularly benefit from exclusive discounts. For orders placed through the link in the newsletter, the discount is applied automatically. Alternatively, a discount code can be entered during the ordering process. The discount is deducted directly from the order total and is shown on the order confirmation.

MyFleurop is Fleurop's loyalty programme. Customers receive one MyFleurop point for every Swiss franc spent on Fleurop orders. Collected points can be used as a discount on orders or exchanged for attractive rewards. Members also benefit from exclusive MyFleurop advantages and special offers.

Please make sure that you are logged in to MyFleurop. Points can be used once you have a balance of at least 300 MyFleurop points, which corresponds to a value of CHF 12.00. If the balance is lower or the points have already expired, they cannot be used. Full details are available in your personal MyFleurop account.

Please check that you are using the correct email address and that your login details have been entered correctly. If you have forgotten your password, you can request a new one using the “Reset password” function.

FleuropHOME and fleurop.ch are both operated by Fleurop-Interflora (Switzerland) Ltd, but they are two separate online shops. On FleuropHOME, you order for yourself and, in addition to flowers and plants, will find a wide range of lifestyle products for the home, garden, kitchen and bathroom. On fleurop.ch, you order flowers, plants and complementary gifts for another person.

On fleurop.ch, the range focuses on flowers, plants and complementary products intended as gifts, such as chocolate, wine, tea and teddy bears. FleuropHOME offers lifestyle products and specialities from various Swiss suppliers for the home, garden, kitchen, bathroom and children's room, primarily for personal use.

On fleurop.ch, you can select your preferred delivery date. Delivery is made personally by a local florist. With FleuropHOME, the products are sent directly to the person placing the order by post from the respective suppliers. Delivery takes place automatically within the timeframe stated on the website.

Men's Plants are easy-care, undemanding indoor plants that are given a male first name and described using individual character traits. Harry, for example, is a sansevieria, also known as mother-in-law's tongue, and “knows” exactly what he likes: he needs little water, tolerates dry heat extremely well and helps purify the air. Each Men's Plant therefore combines a particular plant with a matching personality.

Men's Plants are available from various specialist retailers and through the Fleurop.ch online shop. The “Men's Plants shops” webpage also lists the locations and addresses of participating partner florists.

Yes. Despite their male names, Men's Plants are expressly intended for people of all genders. Fleurop compares them to wine: just as wine is enjoyed by both women and men, Men's Plants are suitable for everyone. Their modern design, stylish presentation and ease of care make them an appropriate gift or home accessory regardless of gender.